Request a return before sending equipment back so the product, destination and any chemical or battery restrictions can be checked.
Complete before launch: Return window and governing consumer rules require confirmation from the final company jurisdiction before launch.
Start a return
Email [email protected] with order number, product, reason and photos where relevant. After approval you receive a return reference, address and packaging instructions. Unauthorised parcels may be delayed or refused.
Inspection and refund
Returned items are inspected for completeness, serial number, condition and signs of use. Approved refunds go back to the original payment method. Shipping, customs and diminished-value deductions depend on the final policy and applicable law.